Adriano, between AI Agents, clients, and board games

Entering the job market is an important step, especially when you have the opportunity to immediately work on real projects. Adriano Del Gaudio, Business Consultant at Mashfrog 4 Procurement, talks about how he is building his professional path, balancing new responsibilities, client interaction, and innovative technologies.

Tell us about your journey: where do you come from and what led you to choose Mashfrog?

I studied Computer Engineering, but during my university years I had very different work experiences, which mainly taught me how to relate to people and adapt to new environments. At a certain point, however, I started paying closer attention to professional opportunities related to my field of study, mainly by attending some open days. On one of those occasions, I was really impressed by the direct approach and the availability of the Mashfrog people I spoke with. It must have been mutual, because from there the selection process started and, interview after interview, I realized that the proposed role aligned with what I truly wanted to explore, especially the analytical and client-facing aspects.

What does your role at M4P involve?

I work on a project that uses artificial intelligence to improve the management of certified emails (PEC), which in many companies is a critical activity because it requires precision, traceability, and quick response times.

At the beginning, I mainly focused on testing the application, ensuring that the system was able to correctly classify communications and route them to the right people. This means diving into real cases, understanding whether the system behaves consistently, and intervening when something doesn’t work as expected.

Over time, I started working more and more on analysis and client interaction. Together with the rest of the team, I gather operational needs and try to translate them into rules and logic that the system can apply. The goal is to turn each PEC into structured information - not just reading it, but understanding the context, priority, and assigning it correctly.

A key part of the work is continuous improvement. When specific cases or unexpected situations arise, we analyze what happened and update the system to make it more accurate and efficient. This helps reduce manual tasks, avoid routing errors, and speed up the entire process.

It’s a very dynamic role because it requires both technical skills and strong interaction with the client. On one side, you need to understand how the system works; on the other, it’s essential to understand business processes and the real needs of those who use it daily.

Which skill do you feel you have developed the most in recent months?

The most evident growth is in how I interact with clients, which is very different from my previous experiences. Here, it’s not enough to be available or good at communication - you also need precision and the ability to correctly interpret every request, even when it’s not fully expressed.

I’m realizing that a key part of the job is reading between the lines, understanding what’s really behind a request, and turning it into something concrete. I’m learning to act as a bridge between what the client envisions and what is technically feasible. It’s not just about listening, but also about asking the right questions, clarifying doubts, and guiding the client toward a solution that truly works in their context. This is a skill that grows day by day, thanks to continuous exposure to real cases.

What kind of environment did you find at Mashfrog and how did it influence your onboarding?

What impressed me the most was people’s availability. From the very beginning, I felt part of an environment where it’s normal to ask questions, share ideas, and even admit you don’t know something. This was fundamental for me, as it allowed me to learn without the fear of making mistakes.

The hybrid working model was new compared to my previous experiences. At first, it changes how you experience relationships with colleagues, as interactions often happen remotely. Over time, however, everything becomes more natural, and it’s still possible to build strong relationships thanks to calls and shared moments.

Outside of work, what are your passions?

In my free time, I try to balance two very different aspects of my life. On one hand, there’s physical activity, which is important to me not only to stay fit but also to mentally disconnect after work. On the other hand, I have a passion for role-playing and board games. Whenever I can, I attend events or meet with people who share this interest.

I like the fact that these two dimensions are so different, because they allow me to completely change pace and context. In a way, they represent two sides of my personality that coexist and complement each other.

How do you see your professional future?

I would like to grow toward greater autonomy in managing client relationships. What interests me is being able to follow the process end-to-end, from understanding needs to defining solutions, fully grasping the client’s requirements and translating them into something concrete and useful. It’s a path that requires time, experience, and continuous learning, but it’s the direction I want to pursue.